PRIVACY POLICY

Last updated: August 30, 2026

Inner Realm operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Inner Realm is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose and otherwise process your personal information when you visit or use our website, make a purchase or other transaction through the Services, subscribe to our communications, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy in relation to the collection, processing or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your personal information is handled as described below.

1. PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an identifiable individual.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, email address, telephone number, billing address and shipping address.

• Payment and financial information, including payment card information, transaction details, payment method, payment confirmation and other information necessary to process a transaction.

• Account information, including your username, password, preferences and account settings where applicable.

• Transaction and shopping information, including products you view, place in your cart, add to a wishlist, purchase, return, exchange or cancel, together with your transaction history.

• Communications with us, including information you provide when contacting us with a question, customer service enquiry, return request or other communication.

• Device and technical information, including information about your device, browser, network connection, IP address and other online identifiers.

• Usage information, including information about how and when you interact with, access or navigate the Services.

• Marketing preferences, including your preferences regarding promotional communications where applicable.

2. SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

• Directly from you, including when you place an order, create an account, subscribe to communications, contact us, use the Services or otherwise provide information to us.

• Automatically through the Services, including from your device when you visit or use our website and through cookies and similar technologies.

• From service providers acting on our behalf, including providers that support payment processing, order fulfilment, shipping, analytics, website functionality, customer service and other business operations.

• From Shopify, our ecommerce platform provider.

• From business, marketing or other third-party partners where permitted by applicable law.

3. HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing and Improving the Services

We may use your personal information to:

• process payments and transactions;
• fulfil and manage orders;
• arrange shipping and delivery;
• process returns, exchanges and refunds;
• create and manage customer accounts;
• remember your preferences;
• provide customer support;
• communicate with you regarding your order or account;
• provide relevant product recommendations;
• maintain and improve our website and Services; and
• personalise your shopping experience where appropriate.

Marketing and Advertising

Where permitted by applicable law, we may use your personal information to send marketing, promotional or advertising communications by email or other permitted channels.

We may also use information about your interactions with our website to measure, personalise or improve advertising and marketing.

You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in those communications.

Even if you unsubscribe from marketing communications, we may still send you non-promotional messages necessary to provide the Services, including communications regarding orders, payments, shipping, returns or your account.

Security and Fraud Prevention

We may use personal information to:

• authenticate accounts and transactions;
• provide a secure shopping and payment experience;
• detect, investigate and prevent suspected fraudulent, illegal, unsafe or malicious activity;
• protect the security and integrity of our website and Services; and
• protect our rights and those of our customers and other users.

Communication and Customer Support

We may use personal information to respond to enquiries, provide customer support, resolve issues and maintain our relationship with you.

Legal and Compliance Purposes

We may use personal information where necessary to:

• comply with applicable laws and regulations;
• respond to valid legal processes or requests from government or law enforcement authorities;
• investigate or participate in legal proceedings;
• enforce our Terms of Service or other policies; and
• establish, exercise or defend legal rights.

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.

These parties may include:

Shopify

Our store is powered by Shopify. Shopify processes personal information in connection with your access to and use of the Services in order to provide and improve its ecommerce services.

Service Providers

We may disclose information to vendors and service providers performing services on our behalf, including:

• payment processing;
• website and IT services;
• cloud storage;
• data analytics;
• customer support;
• order fulfilment;
• shipping and delivery; and
• fraud prevention and security.

Business and Marketing Partners

Where permitted by applicable law, we may work with marketing, advertising or other business partners to provide and measure marketing services.

Such partners may process information in accordance with their own privacy policies.

At Your Direction

We may disclose information where you direct, request or consent to such disclosure, including where necessary to deliver products to you or where you interact with third-party integrations or social media services.

Business Transactions and Legal Requirements

We may disclose information in connection with a merger, acquisition, restructuring, financing, sale of assets, insolvency or similar business transaction.

We may also disclose information where reasonably necessary to comply with legal obligations, respond to lawful requests, enforce our Terms or policies, or protect our rights or the rights of others.

5. RELATIONSHIP WITH SHOPIFY

The Services are hosted and supported by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide, maintain and improve its services.

Information you submit through our store may therefore be transmitted to and processed by Shopify and other service providers, including in countries or regions outside your place of residence.

We may also use certain Shopify features that rely on information about interactions with our store and, where applicable, interactions with Shopify or other merchants in order to support functions such as analytics, personalisation, security, marketing and advertising.

In circumstances where Shopify independently determines how personal information is processed for its own purposes, Shopify is responsible for that processing in accordance with its own privacy documentation.

You can learn more about Shopify’s privacy practices through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website and service providers may use cookies, pixels and similar technologies to operate and improve the Services.

These technologies may be used to:

• remember your preferences;
• maintain shopping cart and account functionality;
• understand how visitors use our website;
• measure website performance;
• provide security and fraud prevention;
• support analytics; and
• personalise or measure advertising where permitted.

Depending on your location, you may be provided with controls regarding non-essential cookies and similar technologies.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Services.

7. THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites, applications or other online platforms operated by third parties.

If you follow a link to a website or service that is not controlled by us, you should review that third party’s privacy and security practices.

We are not responsible for the privacy, security, accuracy, availability or content of independent third-party websites or services.

Information you make publicly or semi-publicly available through third-party platforms, including social media services, may also be visible to other users or third parties.

8. CHILDREN’S PRIVACY

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age at which they may lawfully provide such information in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share, as those terms may be defined under applicable privacy laws, the personal information of individuals under 16 years of age.

9. SECURITY

We take reasonable administrative, technical and organisational measures designed to protect personal information.

However, no method of electronic transmission, storage or security is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive or confidential information through unsecured communication channels.

If you maintain an account with us, you are responsible for keeping your login credentials confidential and should not share your password or access information with others.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information depends on factors including whether the information is required to:

• maintain your account;
• fulfil or document transactions;
• provide the Services;
• comply with legal, tax, accounting or regulatory requirements;
• prevent fraud;
• resolve disputes; or
• establish, exercise or defend legal claims.

When personal information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

11. INTERNATIONAL TRANSFERS

Because Inner Realm operates an online store using international service providers, your personal information may be transferred, stored or processed outside the country or region where you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

Where personal information is transferred outside the European Economic Area or United Kingdom and applicable law requires a transfer mechanism, relevant safeguards may include recognised mechanisms such as the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement or other legally recognised safeguards, as applicable.

12. YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include:

Right to Access or Know

You may have the right to request access to personal information we hold about you and information about how it is processed.

Right to Delete

You may have the right to request deletion of certain personal information we maintain about you.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of personal information we hold about you in a portable format or request that it be transferred to another party.

Right to Restrict or Object

Depending on applicable law, you may have the right to restrict or object to certain processing of your personal information.

Marketing Preferences

You may unsubscribe from promotional emails at any time using the unsubscribe option included in our marketing emails.

You may continue to receive transactional or service-related communications necessary for your orders, account or relationship with us.

Targeted Advertising and Data Sharing

Depending on where you live, you may have rights relating to the use or disclosure of personal information for targeted advertising, cross-context behavioural advertising, sharing or activities defined as a “sale” under applicable privacy law.

Where applicable, available privacy controls will be provided through the Services or relevant Shopify privacy tools.

13. EXERCISING YOUR RIGHTS

Where applicable, you may exercise privacy rights through available controls on the Services or by contacting us using the information provided at the end of this Privacy Policy.

We may need to verify your identity before processing certain requests where permitted or required by law.

Where permitted by applicable law, you may designate an authorised agent to submit a request on your behalf. We may require evidence that the agent has been authorised to act for you and may also need to verify your identity directly.

We will not discriminate against you for exercising privacy rights available under applicable law.

We will respond to valid requests within the time required by applicable law.

14. COMPLAINTS

If you have a concern or complaint regarding how we process your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection or privacy authority or to appeal certain decisions regarding your privacy request.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements or other operational reasons.

When we update this Privacy Policy, we will publish the revised version on this website and update the “Last updated” date.

Where required by applicable law, we will provide additional notice of material changes.

16. CONTACT

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact:

Inner Realm
Operated by: NIZEL HK COMPANY LIMITED
Email: innerrealm.art.hk@gmail.com
Address: 8/F, Tai Yip Street, Kwun Tong, Kowloon, Hong Kong SAR